PRIVACY POLICY
Your privacy matters to us. This policy explains how Bag Zela collects, uses, and protects your information.
Information We Collect
When you shop with us or contact us, we may collect:
- Your name, delivery address, phone number, and email
- Order details and purchase history
- Payment information (processed securely; we do not store full card details)
- Information you provide when contacting us or subscribing to updates
We also collect basic browsing information through cookies to improve your shopping experience.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you about your order or delivery
- Respond to your questions and provide support
- Send you offers and updates, if you have opted in
- Improve our website, products, and service
Sharing Your Information
We do not sell or rent your personal information. We only share it with:
- Courier and delivery partners, to deliver your order
- Payment providers, to process payments securely
- Service providers who help us operate our store
These partners only receive the information needed to perform their service.
Data Security
We take reasonable steps to protect your information from unauthorised access, loss, or misuse. While no online system is completely secure, we work to keep your data safe.
Your Choices
You may:
- Ask us what information we hold about you
- Request corrections to your information
- Unsubscribe from marketing messages at any time
Cookies
Our website uses cookies to remember your preferences and improve your experience. You can disable cookies in your browser settings, though some features may not work as well.
Contact
For any privacy questions or requests, contact us at [email] or [phone/WhatsApp].