RETURN & EXCHANGE POLICY
We want you to love your Bag Zela bag. If something isn't right, we're here to help.
Return Window
You may request a return or exchange within [7] days of receiving your order.
Conditions for Return
To be eligible, the item must be:
- Unused, unworn, and in its original condition
- With all tags, packaging, and any accessories intact
- Free from any signs of use, marks, scratches, or damage caused after delivery
Items that are used, damaged by the customer, or returned without original packaging cannot be accepted.
How to Request a Return or Exchange
- Contact us at [email] or [phone/WhatsApp] within [7] days of delivery.
- Share your order number, the item you wish to return or exchange, and the reason.
- Our team will guide you through the next steps.
Exchanges
If you would like a different design or received an item that doesn't meet your expectations, we are happy to arrange an exchange, subject to availability. If your preferred item is unavailable, we will offer an alternative or a refund.
Return Shipping
- If the return is due to our error (wrong, defective, or damaged item), Bag Zela covers the return delivery cost.
- If the return is due to a change of mind, the customer is responsible for the return delivery charges.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed within [5 to 7] working days via [bank transfer / Easypaisa / JazzCash / original payment method]. The original Rs 200 delivery charge is non-refundable unless the return is due to our error.
Non-Returnable Items
For hygiene and quality reasons, [sale items / customised items / gift cards] are not eligible for return or exchange. [Edit or remove this line as needed.]
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within [48 hours] of delivery with photos. We will arrange a replacement or refund at no extra cost to you.
For any return questions, contact us at [email] or [phone/WhatsApp].